OUR PROCESS
As the connected home becomes more prevalent and with the introduction of newer and more advanced audio-visual technologies, having a reliable partner from the start is invaluable to ensure a seamless installation and overall client satisfaction. Each project we undertake comes with the same underlying promise: meeting the highest standards through a clear and collaborative consultation and delivering your project on time and on budget.
DESIGN
BID
BUILD
LEVERAGE OUR EXPERTISE & TRUSTED PROCESSES
Our team delivers innovative design and installation services for low-voltage lighting, distributed audio-video, networking, home theater systems and more on the Whitsundays QLD. Our customer-focused approach provides tailor-made solutions with maximum scalability, reliability, and flexibility. Finding imaginative solutions that directly tackle budget, building or workforce constraints is our central mission, whether we’re assisting with a custom media room design or installing a sound masking solution in an office.
OUR TEAM GUIDES YOU EVERY STEP OF THE WAY
Many AV technicians take on a salesperson role with their clients, focusing on selling the most expensive system and components. Forging a lifelong relationship requires a different approach: that of a facilitator. Our certified staff is proud of their extensive knowledge and are eager to answer questions for new and existing clients. Not only can we help with your initial needs analysis, but we will work with you through each step from design to final installation, ensuring your satisfaction and comfort in using your new system. Don’t hesitate to reach out to our team below to get started on your next project.
1. CONSULTATION:
Every successful project starts with a comprehensive needs analysis. Learning about your primary goals and main limitations or constraints is vital to crafting a plan and proposal that meets your needs. Besides mapping out the ideal solutions for your space, we’ll define the equipment and processes needed to achieve your system goals.
2. DESIGN AND PROPOSAL:
We will then translate that initial assessment into a system design that meets all of those needs. We will then provide you with an initial proposal that highlights the equipment required and installation services needed to complete your project. We will discuss this proposal with you to ensure all your needs have been met and making any necessary adjustments.
3. INSTALLATION:
Upon your agreement to the proposal, we will then take an initial deposit, and begin ordering the products needed and planning your installation. Installation timelines could include a prewire, trim out, final install, calibration, and tutorial to ensure you are comfortable operating your new system.
4. FOLLOW UP AND SUPPORT:
Before we leave your home, we make sure that you are comfortable with the operation of your new system. As part of our ongoing commitment to you, we offer service and support to extract optimal performance from your system. We save design documentation for future service and maintenance, manage warranties, and offer ongoing tech support to address any issues that may arise. You may also craft a scalable, cutting-edge solution with our 24/7 remote monitoring plans that offer performance tests and priority service calls.
5. IMPLEMENTATION PROCESS:
Stellar documentation is the guiding force when implementing low-voltage wiring and equipment enclosures. A design-bid-build approach ensures your technology professionals have your company goals in mind—not those of a third-party contractor. Throughout the project, we ensure designs are followed, and relevant as-built documentation is updated. Deploying the same team of experts for each stage facilitates implementation for a final project that is true to the original scope.
6. SERVICE & SUPPORT:
Having the right technology system in place is just the first step. As part of our custom technology integration process, we offer ongoing training, service and support to extract optimal performance from your system. We save design documentation for future service and maintenance, provide your staff with on-site training, manage warranties and offer ongoing tech support to address any issues. Craft a scalable, cutting-edge solution with our 24/7 remote monitoring plans that offer performance tests and priority service calls.